Jobs @ GlobalFit
CUSTOMER SERVICE REPRESENTATIVE
Classification:
Non-exempt
Department:
Customer Service
Reports To:
Customer Call Center Manager
Essential Functions:
Maintenance of member accounts
- Maintains consistent professional and courteous decorum with all members
- Assists with members' phone inquiries ( questions about memberships, freezes, transfers, billing and cancellation )
- Accurately informs members of Globalfit policies
- Responds timely to member inquires or requests via phone, email, fax or mail
- Informs members of club closings and assists in relocating them to another network club
Basic Administration
- Accurate and concise filing or scanning of all applicable member documentation
- Processes, coordinates and mails new member packets
- Adheres to monthly billing procedures
- Sends new member and reactivated member updates daily directly to clubs
- Accurate and timely entry of information into all support systems
Database Management
- Manages member information in SQL database
- Detailed notation of notes on members accounts
Collections
- Follows up on monthly billing returns
- Processes payments on delinquent account
Member Retention
- Saves members who are looking to cancel
- Places members into another network clubs when they are dissatisfied with present club
- Transfers members from a closed club into another network club
Customer Sales
- Explains Globalfit Program thoroughly and accurately
- Quotes club rates and affiliation fees for membership
- Informs non - qualifying prospects of available Globalfit products and services
- Activates guest passes for enrollment prospects
- Assists enrollment prospects with choosing a desirable network health club
- Enrolls prospect into health club of their choice
Expectations:
- Meets or exceeds established customer service phone metric goals
- Meets or exceeds quality service scores on calls monitored
Supervises:
Send resume + cover letter, as well as salary requirements, to hradmin@globalfit.com.
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*This offer is valid only for GlobalFit enrollments completed between November 1, 2009, at 12:01 a.m. and November 30, 2009, at 11:59 p.m. Eastern. $4.99 US start-up good for Lifestyle Membership only; code is also applicable for $24.00 US off Commit or Non-commit Membership. Lifestyle and Non-commit options are available for select gyms only. Initial payment may include pro-rated membership dues for the month in which you join. The savings are applicable toward one-time activation fee only; they cannot be applied to weekly dues payment. Offer not redeemable for cash. Participation must be requested at the time of enrollment by the use of Campaign Code SAVE1109. Promotion details are subject to change. Available for U.S.-based fitness centers only. Some restrictions apply. See www.globalfit.com/club for details.
