Jobs @ GlobalFit

CUSTOMER SERVICE REPRESENTATIVE

Classification:
Non-exempt

Department:
Customer Service

Reports To:
Customer Call Center Manager

Essential Functions:
 Maintenance of member accounts
  • Maintains consistent professional and courteous decorum with all members
  • Assists with members' phone inquiries ( questions about memberships, freezes, transfers, billing and cancellation )
  • Accurately informs members of Globalfit policies
  • Responds timely to member inquires or requests via phone, email, fax or mail
  • Informs members of club closings and assists in relocating them to another network club
Basic Administration
  • Accurate and concise filing or scanning of all applicable member documentation
  • Processes, coordinates and mails new member packets
  • Adheres to monthly billing procedures
  • Sends new member and reactivated member updates daily directly to clubs
  • Accurate and timely entry of information into all support systems
Database Management
  • Manages member information in SQL database
  • Detailed notation of notes on members accounts
Collections
  • Follows up on monthly billing returns
  • Processes payments on delinquent account
Member Retention
  • Saves members who are looking to cancel
  • Places members into another network clubs when they are dissatisfied with present club
  • Transfers members from a closed club into another network club
Customer Sales
  • Explains Globalfit Program thoroughly and accurately
  • Quotes club rates and affiliation fees for membership
  • Informs non - qualifying prospects of available Globalfit products and services
  • Activates guest passes for enrollment prospects
  • Assists enrollment prospects with choosing a desirable network health club
  • Enrolls prospect into health club of their choice


Expectations:
  • Meets or exceeds established customer service phone metric goals
  • Meets or exceeds quality service scores on calls monitored
Supervises:
  • N/A
Send resume + cover letter, as well as salary requirements, to hradmin@globalfit.com.



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* Offer is valid for GlobalFit enrollments completed between March 1, 2010, at 12:01 a.m. and March 31, 2010, at 11:59 p.m. Eastern. Offer is good for $10.00 activation fee on Lifestyle Membership option. Code is also good for $40.00 activation fee on Commit Membership. Participation must be requested at the time of enrollment by the use of Campaign Code LOW0210. Initial payment may include pro-rated membership dues for the billing period in which you join. The savings is applicable toward one-time activation fee only; it cannot be applied to membership dues payment. Offer not redeemable for cash. Offer not good for any 24 Hour Fitness memberships. Promotion details are subject to change. Available for U.S.-based fitness centers only. Some restrictions apply. See www.globalfit.com/club for details.