Customer Policies

Thank you for choosing GlobalFit as your healthy living benefits provider. We are eager and pleased to serve you with a convenient, flexible program. Please be aware of the following rules and guidelines (effective 6/01/08). Note that these rules and guidelines supersede any previous versions that have been published or printed earlier. Please read carefully and bookmark this page, as rules are subject to change.

ELIGIBILITY
By enrolling into GlobalFit, you have represented and warranted that (A) you are eligible to participate through your employer or group association (or that of your eligible family member); (B) you are at least 18 years of age; and (C) eligible family members who participate in GlobalFit are your spouse/domestic partner, or your dependent children under the age of 23 who are living at home and/or in school. Participation in GlobalFit is for new club members only. Membership to a club of which you are currently a member may not available. To activate your membership at the club, A PHOTO ID AND PROOF OF ELIGIBILITY MAY BE REQUIRED.

WAIVER OF LIABILITY
By enrolling into GlobalFit, you agree to accept and follow the posted and written rules and regulations of each GlobalFit Network Club you utilize. It is expressly agreed that the use of Club facilities, participation in Club-sponsored activities or events and transportation provided by the Club shall be undertaken by you or your guest at your sole risk, and GlobalFit, its affiliates, subsidiaries, officers, directors, employees, agents, consultants, information providers or suppliers, your Employer/Organization and the Club shall not be responsible or liable for any injuries or damages whatsoever, including those arising from negligence. GlobalFit, your Employer/Organization and the Club shall not be responsible or liable to you or your guest for articles damaged, lost or stolen in or about the Club, or in lockers, or for the loss of any property including, but not limited to, automobiles and contents thereof. You hereby release and forever waive any claims you may have against GlobalFit, its affiliates, subsidiaries, officers, directors, employees, agents, consultants, information providers or suppliers, your Employer/Organization and the Club for losses or damages you sustain in your participation in the GlobalFit Program. You are liable to the Club for any damage you or your guests cause to the Club's equipment or facilities.

PRIVACY
You agree that your customer information, including but not limited to your name, eligibility information, eligibility identifier (if any), valid mailing address, valid telephone number, email address, date of birth, gender, information about your membership type, information about your membership usage, and any other information used to deliver or monitor the services and products which you are receiving, may be accessed by GlobalFit, entities for whom it is acting as an agent (such as your employer, your insurer, or the group by which you claim eligibility) and/or entities acting as GlobalFit’s agent (such as clubs or other fulfillment agents). Customer information is retained indefinitely, unless removal is requested by the user and no ongoing business relationship occurs (such as a past due balance, outstanding orders, etc.) Privacy disputes may be registered in the following ways: via email: privacy@globalfit.com, via fax: +1-215-751-1993, or via postal mail: GlobalFit, Attn: Privacy, 1880 John F. Kennedy Blvd., Suite 1910, Philadelphia, PA 19103.

MEMBERSHIP OPTIONS
Transfer
Club to club and member to member transfers are available at many clubs. You may be able to transfer your membership to another Club within the GlobalFit Network by contacting GlobalFit. If you have a Commit or LifeStyle Membership and for some reason are unable to fulfill the initial commitment period, you may be able to transfer your membership to another GlobalFit eligible individual. A $15.00 transfer fee is assessed for each transfer request. All transfers are effective by noon on the first of each month. If you wish to transfer your membership mid-month, a prorated amount for the new fitness center will be charged. You may call Customer Service at 800-294-1500 to request a transfer.

Freeze
The freeze option is available with a Commit or Lifestyle membership at many fitness centers. If you have a Commit or Lifestyle Membership you may freeze your membership for up to 2 months, by giving GlobalFit prior Notice. Notice must be received by the 18th of the month in order for your membership dues to be frozen at the end of that month. If a freeze request is received after the 18th of the month, the freeze will be effective at the end of the next month. You will be assessed a $15 freeze-processing fee for every freeze request. If your freeze occurs during the initial term of your agreement (the commitment period), the period of the freeze will not count toward the fulfillment of your minimum initial term commitment. Rather, the initial term will be extended by the period of any freeze.

CANCELLATION
Consumers Right to Cancellation
You may cancel this contract without any penalty or further obligation by giving GlobalFit Notice of and cancellation within three (3) days from this date. GlobalFit will refund all monies paid pursuant to such contract within fifteen business days of receipt of such notice of cancellation.

Cancellations of Non-Commit Membership Agreements
Non-Commit memberships may be cancelled by submitting a cancellation request 30 days prior to the next electronic billing date. Late requests for cancellation will be processed and applied at the end of the following month.

Cancellations of Commit and Lifestyle Membership Agreements
Commit and Lifestyle Memberships may be cancelled during their commitment period only due to (A) relocation of your physical residence beyond a 7-mile radius of the club or another comparable GlobalFit network fitness club willing to accept your original contract; or (B) a physician advising that you abstain from exercise at a fitness club for a period in excess of two months; or (C) death. Prior Notice and all supporting documentation must be received by GlobalFit by the 18th of the month for cancellation to be effective at the end of that month. Backdated supporting documentation does not obligate GlobalFit to refund past payments. If a cancellation request is received after the 18th of the month, the cancellation will be effective at the end of the next month. Cancellation for any reason other than those stipulated herein permits GlobalFit to continue collecting monthly payments for the duration of your commitment period.

At the end of their commitment term, all Commit and Lifestyle Memberships become Non-Commit Memberships and may be cancelled in accordance with the provisions for cancelling Non-Commit Memberships.

MEMBERSHIP BILLING
A contractual agreement has been reached between you and GlobalFit. Therefore, you have authorized your bank to make payments by the method indicated via Electronic Funds Transfer (EFT). All billing is processed electronically. Any balance due on your account from prior periods will be billed to you on the next regularly scheduled billing date. You are responsible for providing GlobalFit with prior Notice of all EFT changes.

A fifteen dollar ($15.00) return-processing fee will be charged to your account when a check or an EFT Billing is returned from a bank account or when a credit card is denied (i.e. insufficient funds, changed or closed account, over limit, etc.). If a return does occur, GlobalFit can suspend or cancel this membership. You would then remain liable to GlobalFit for full dues plus any return fees. After two consecutive returns on a Commit or Lifestyle Membership, the total balance of your membership term will be charged on the next billing date. Change of payment method will not affect other provisions and terms of this agreement. All memberships and pricing are subject to change and availability.

Fitness Center Closing – Refund Policy

Club Closing (days from enrollment) Participating GlobalFit Club within 10-mile radius of customer’s home zip code No Participating GlobalFit club within a 10-mile radius of customer’s home zip code
Within 30 days

No refund of Activation Fee.

No refund of Monthly Dues – this will be offset by dues for club to which customer can transfer.

Transfer fee waived.

Full refund of Activation Fee.

Refund of a prorated amount of monthly dues for the period the customer was not able to use the club.

Transfer fee waived.

Between 30 – 60 days

No refund of Activation Fee.

No refund of Monthly Dues – this will be offset by dues for club to which customer can transfer.

Transfer fee waived.

Refund of 50% of Activation Fee.

Refund of a prorated amount of monthly dues for the period the customer was not able to use the club.

Transfer fee waived.

Between 60 and 90 days

No refund of Activation Fee.

No refund of Monthly Dues – this will be offset by dues for club to which customer can transfer.

Transfer fee waived.

Refund of 25% of Activation Fee.

Refund of a prorated amount of monthly dues for the period the customer was not able to use the club.

Transfer fee waived.

After 90 days

No refund of Activation Fee.

No refund of Monthly Dues – this will be offset by dues for club to which customer can transfer.

Transfer fee waived.

No refund of Activation Fee.

Refund of a prorated amount of monthly dues for the period the customer was not able to use the club.

GlobalFit does not refund any money paid for non-usage or early cancellation.

NOTICES
All written notices to GlobalFit under this Agreement (“Notice”) should be sent by certified/registered mail to: GlobalFit, 1880 John F. Kennedy Blvd., Suite 1910, Philadelphia PA 19103, via email through a specially designated web page at: customerservice@globalfit.com, or via fax to: 215-751-1993. A Customer Service Representative can be reached at 215-751-1992 or 800-294-1500 , Monday through Friday, from 8:00 A.M. to 6:30 P.M. Eastern.

MISCELLANEOUS
It is your responsibility to update GlobalFit with any changes to your billing account (including account number and card expiration date) and personal contact information (including name, mailing address, etc.). Any false information given to GlobalFit by you will result in the automatic cancellation of the membership with no refund of any monies paid. GlobalFit reserves the right to amend or add to these Policies, to change prices and fees, and to adopt new rules and conditions, as it may deem necessary.