What is GlobalFit?
What is GetActive?
What is Exercise On Demand?
What is My Exercise Calendar?
What is Destination: You
®?
How can I participate in Destination: You
®?
How can I enroll in a gym through GlobalFit?
How soon can I start going to the gym?
What are the membership options?
What are the costs?
Are there any additional costs I should be aware of?
Can any of my family members join GlobalFit?
Where is the closest GlobalFit gym in my area?
What if there is no participating gym in my area?
If I join one of GlobalFit's participating gyms, can I use any other gym in the network?
Why can't I sign up to the gym while I'm there checking it out?
What happens if I move outside the network?
Can I cancel anytime?

Should I call GlobalFit or my gym directly to cancel?
Do insurance companies reimburse me for belonging to a gym?
I am already a member of a gym in the GlobalFit network; can I still get a discount?
For how long can I freeze my account?
What amenities do the gyms in your network have?
How do I pay for my GlobalFit membership?
Can I enroll in the program if I don't have a credit card or bank account?
What credit cards does GlobalFit accept?
Can I purchase Personal Training through GlobalFit?
What is Exercise On Demand?
How much does Exercise On Demand cost?
How do I access Exercise On Demand once I've purchased it?

What is the Virtual Meal Planner?
How much does the Virtual Meal Planner cost?
How do I access the Virtual Meal Planner once I've purchased it?
What is Health Coaching (aka Healthy Changes or HealthyStart)?
How much does Health Coaching cost?
When are Health Coaches available?

Does GlobalFit offer any weight loss programs?
What is the Total Gym
®?
Why should I buy the Total Gym from GlobalFit?
What kind of workout will I get with the Total Gym?
How does the 30-day trial offer work for the Total Gym?
Do I need to assemble the Total Gym?



What is GlobalFit?

GlobalFit is a leading provider of physical activity programs for businesses around the world. Since 1992, GlobalFit has worked with companies to offer best-of-breed programs that help employees get moving and improve their health. Our mission, "Changing lives through physical activity," accurately describes how our programs affect both individuals and the overall culture of our partner organizations.

GlobalFit offers a variety of solutions, both for those who exercise regularly and for those who know they should but still struggle to make the commitment. Programs are customized to meet the unique needs of each company.

One of GlobalFit's most successful programs, Destination: You®, is fun, easy, and effective. It has garnered praise from clients large and small for its exceptionally high rates of participation (consistently exceeding 50%) and retention (averaging 75%), as well as for its measurable results. Destination: You® is a game-changing tool for improving the overall health profile of even the most at-risk employee populations.

GetActive is GlobalFit's gateway product designed to encourage and motivate employees to make physical activity a part of their daily lives. Integrating a personalized exercise calendar with hundreds of on-demand exercise videos, GetActive makes it easy and convenient to exercise anywhere, anytime.

For employees who want the motivating environment and varied resources of a fitness center, GlobalFit offers the guaranteed lowest price at more than 10,000 gyms in its nationwide network.

 

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What is GetActive?

GetActive is GlobalFit's gateway product designed to encourage and motivate you to make physical activity a part of your daily life. An integrated single-source for all your physical activity needs, GetActive makes it easy and convenient to exercise anywhere, anytime.

GetActive provides easy access to:

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What is Exercise On Demand?

Exercise on Demand offers free online access to hundreds of exercise videos led by world-class instructors. Exercise where you want, when you want, and for as little or as long as you like. Exercise on Demand is offered only with GlobalFit's GetActive program.

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What is My Exercise Calendar?

My Exercise Calendar allows you to schedule your activity and reminds you when it's time for exercise. Simply click on a calendar day and add the activity that you'd like to schedule.

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What is Destination: You®?

GlobalFit's signature program, Destination: You®, is fun, easy, and effective. It has garnered praise from clients large and small for its exceptionally high rates of participation (consistently exceeding 50%) and retention (averaging 75%), as well as for its measurable results. Destination: You® is a game-changing tool for improving the overall health profile of even the most at-risk employee populations.

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How can I participate in Destination: You®?

Your employer must first enroll your company in the Destination: You® program through the GlobalFit corporate office. Benefits/Wellness professionals can learn more by contacting GlobalFit at 800.294.1500 option 6 or clientinquiry@globalfit.com.

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How can I enroll in a gym through GlobalFit?
To find a gym that's right for you, simply use our search-by-ZIP option online or call our Philadelphia headquarters toll-free at 800-294-1500, option 1. To receive your exclusive discounted rate, your enrollment must be handled directly through GlobalFit and not at the gym.

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How soon can I start going to the gym?
Once you have completed your enrollment, you can usually start by 12 noon EST the next business day.

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What are the membership options?
For most participating gyms, you can choose a Lifestyle Membership, a Commit Membership or a Non-Commit Membership. The Commit and Lifestyle Memberships offer increased flexibility for those members who are ready to commit to a fit lifestyle. This chart shows a side-by-side comparison:

Membership Options

Lifestyle

Commit

Non-Commit

Term

96-weeks

48-weeks

None*

Weekly dues

Vary by gym

Vary by gym

Vary by gym

Billing

Every 2 weeks

Every 2 weeks

Every 2 weeks

One-Time Activation Fee

$19

$49

$99

Gym to Gym Transfer**

Refer-a-Friend Program

Ability to Freeze**

Travel Program**

Member-to-Member Transfer**

*30-days notice required to cancel
** Not available at all gyms.

For national/regional chains, membership types and options may vary.

Additionally, individual gyms may offer different levels of membership based on access to select facilities (i.e. fitness only, fitness plus tennis, etc.). For each of these membership types, you will still have the choice of a Lifestyle, Commit or a Non-Commit Membership through GlobalFit. Either way, your GlobalFit membership will provide identical access to one purchased directly from the gym.

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What are the costs?
Dues - The amount of your dues depends on the gym you choose to join. You can get information on dues, locations and hours of operation via our online search engine or by calling us toll-free at 800-294-1500, option 1.

Activation Fee - This one-time fee activates your service with GlobalFit and secures your discounted rate for a gym membership.

Processing Fee - A one-time processing fee is added to all purchases from GlobalFit.

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Are there any additional costs I should be aware of?
GlobalFit charges a fee should you decide to freeze or transfer your membership.

In the event that your financial institution declines payment for your monthly dues, a return fee will be assessed to your GlobalFit account.

Your chosen gym may also charge additional fees for personal trainers, child care, classes or other services. Please carefully review the club amenities list or contact Customer Service at 800-294-1500, option 2, for specific club details.

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Can any of my family members join GlobalFit?
The GlobalFit benefit is extended to immediate family members including spouse/domestic partner and dependent children under the age of 23 living at home or in school. The policies at individual gyms may vary; please contact us at 800-294-1500, option 1, for the policy at any particular gym.

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Where is the closest GlobalFit gym in my area?
Our online search engine lets your find participating GlobalFit gyms in or near your ZIP code. You can also call us toll-free at 800-294-1500, option 1, and talk with one of our Customer Sales Representatives.

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What if there is no participating gym in my area?
GlobalFit currently has thousands of participating gyms nationwide and is continually adding new locations to its network. GlobalFit also offers convenient, affordable options for at-home fitness, including our Exercise On Demand program (free if your company/organization offers GlobalFit's GetActive program) as well as exclusive discounts on Zumba DVDs, Total Gym and more.

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If I join one of GlobalFit's participating gyms, can I use any other gym in the network?
When you join a gym through GlobalFit, you have access to that one facility. However, some gyms offer regional and/or national membership options that let you use select gyms within that chain.

If you have a Commit or Lifestyle Membership, you may also use participating GlobalFit gyms up to five times per month while traveling more than 50 miles from your primary gym. A guest fee may be required at certain gyms, including New York Sports Clubs, Philadelphia Sports Clubs, Boston Sports Clubs, Washington Sports Clubs, Curves and Bally Total Fitness.

With any membership option, you may be able to transfer your membership to any participating gym. The transfer option for New York Sports Clubs, Philadelphia Sports Clubs, Boston Sports Clubs, Washington Sports Clubs, Bally Total Fitness and Curves is only available within their family of gyms.

In addition, some facilities with shared ownership do offer multi-club memberships through GlobalFit. Please call 800-294-1500, and ask a Customer Service Representative for assistance.

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Why can't I sign up to the gym while I'm there checking it out?
In order to receive your exclusive GlobalFit rate, ability to freeze or transfer with your Commit or Lifestyle Membership, GlobalFit's Non-commit Membership option, or any employer subsidy administered by GlobalFit, you must sign up directly through GlobalFit and not at the gym.

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What happens if I move outside the network?
GlobalFit offers thousands of gyms nationwide. You can have us transfer your membership to any participating gym. If no gym is available, you can cancel your membership.

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Can I cancel anytime?
GlobalFit simply asks that you call by the 18th of the month for a membership to be canceled at the end of that month. All requests after the 18th will be effective at the end of the following month.

If you have made a commitment to a fit lifestyle with GlobalFit's Commit or Lifestyle membership, you may not cancel until you have fulfilled the minimum term except in very limited circumstances, such as physical relocation or physician's advisement.

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Should I call GlobalFit or my gym directly to cancel?
All requests, including a request to cancel, must be done through GlobalFit and not at the fitness center. You can initiate a cancellation request by calling GlobalFit at 1-800-294-1500 ext. 2.

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Do insurance companies reimburse me for belonging to a gym?
All insurance companies set their own policies. You must call your insurance provider and inquire directly with them.

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I am already a member of a gym in the GlobalFit network; can I still get a discount?
Participation in GlobalFit is for new gym members only. Membership to a gym of which you are now, or were recently, a member may not be available. Please call 800-294-1500, and ask a Customer Sales Representative for the policy at your gym.

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For how long can I freeze my account?
Commit and Lifestyle Members are allowed to freeze their membership up to two (2) months in a calendar year, depending on the gym. You will not be billed for your freeze period. Your Commit/Lifestyle Membership will be extended by the time frozen.

Customers may request to freeze their membership up to the 18th of the month in order for their membership dues to be frozen for the upcoming month. Any requests after the 18th will not take effect until the end of the following month. You can email your request to customerservice@globalfit.com, fax to 215-751-1993, or send a registered/certified letter to GlobalFit, 1818 Market Street, Suite 2710, Philadelphia, PA 19103.

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What amenities do the gyms in your network have?
GlobalFit has a wide variety of participating gyms. Each facility is different, ranging from basic facilities to full-service spas. Visit our gym online search engine or call 800-294-1500 for a full list of amenities and hours of operation.

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How do I pay for my GlobalFit membership?
All billing is done electronically through GlobalFit. Charges can be made to a major credit card, or for select gyms, to your checking or savings account. Please note that the GlobalFit website accepts only credit cards. To enroll with a bank account, please call 800-294-1500.

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Can I enroll in the program if I don't have a credit card or bank account?
No. Like most gyms, all billing is done electronically. If you currently don't have an account, you may want to consider opening a small bank account just for your GlobalFit membership.

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What credit cards does GlobalFit accept?
GlobalFit accepts Visa, Master Card, American Express and Discover.

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Can I purchase Personal Training through GlobalFit?
GlobalFit offers several options for personal training.

Options include our exclusive low price on 3-session and 10-session packages at 24 Hour Fitness; personal training packages are available for all current members, whether they joined through GlobalFit or directly through the gym.

Additionally, GlobalFit offers the guaranteed lowest price at select chains - including Personal Training Institute and Fitness Together - that include personal training with every workout.

To save on personal training through GlobalFit, simply enter your ZIP code in our online search engine or call one of our Customer Sales Representatives at 800-294-1500, option 1.

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What is Exercise On Demand?

GlobalFit's Exercise On Demand offers over 100 easy-to-follow exercise videos by professional instructors. The program includes a fitness assessment, an exercise calendar where you can schedule your workouts and a goals section where you can create weight loss and fitness goals for yourself. Note: Employees of companies that offer GlobalFit's GetActive have free access to Exercise On Demand; just select the Exercise on Demand option.

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How much does Exercise On Demand cost?

The cost is $39 for a one-year subscription. For employees of companies that offer GlobalFit's GetActive, access is free.

 

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How do I access Exercise On Demand once I've purchased it?

After you purchase Exercise on Demand, it can be accessed by logging into GlobalFit.com and choosing Exercise on Demand from the store or menu bar.

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What is the Virtual Meal Planner?

The Virtual Meal Planner is an easy-to-use online program that can help you lose weight, be healthier and much more, all by balancing your everyday diet. You enter the foods that you eat into our online system. Our system then points out deficiencies in your diet and teaches you how to improve by removing or adding foods.

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How much does the Virtual Meal Planner cost?

The Virtual Meal Planner costs $79 for a one-year subscription.

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How do I access the Virtual Meal Planner once I've purchased it?

After you purchase the Virtual Meal Planner, it can be accessed by logging into GlobalFit.com and choosing Virtual Meal Planner from the store. From the Virtual Meal Planner page, just click on the" Access Virtual Meal Planner" link and get started!
NOTE: Viewing the videos requires the Adobe Flash Player, which is available for free at http://get.adobe.com/flashplayer/.  Many tablet computers, including the iPad, are not currently Flash-compatible.

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What is Health Coaching (aka Healthy Changes or HealthyStart)?

This program gives you unlimited, one-on-one phone and/or email access to a "health coach," a health professional dedicated to providing you with support, motivation, and education to make changes that last. All health coaches are specially trained to help busy working people overcome obstacles to customize a realistic plan for success. Best of all, you participate from the comfort of home.

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How much does Health Coaching cost?

The program pricing varies according to your company's chosen offering. Please login (free site registration is required) to view the price.

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When are Health Coaches available?

Health coaches are available Monday through Friday, 9:00 am to 9:00 pm Eastern. The program is administered by our partners at WellCall, Inc., an industry leader since 1997.

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Does GlobalFit offer any weight loss programs?

You can purchase the Mediterranean Wellness program at a 15% discount through GlobalFit. Created by Dr. Will Clower, this 8-week program is the best place to learn the Mediterranean lifestyle this side of the Atlantic. Through daily coaching and recipes, weekly DIY opportunities, and unlimited dietary counseling, you will eat real foods again, and embrace the behavioral habits that control consumption for you.

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What is the Total Gym®?

The Total Gym is a bestselling home gym offering the ultimate functional bodyweight training experience. Founded in 1974, Total Gym products are now used in 14,000 physical therapy clinics, athletic training facilities, hospitals, universities, professional sports teams and health clubs, inspiring over 24 million workouts per year worldwide. The models sold by GlobalFit have been designed exclusively for home use and are endorsed by Chuck Norris and Christie Brinkley.

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Why should I buy the Total Gym from GlobalFit?

GlobalFit offers an extra 15% off of the Total Gym-direct price every day.

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What kind of workout will I get with the Total Gym?

The Total Gym uses resistance training, which is recommended by experts and used by athletes across a wide range of sports. Resistance training builds, strengthens and tones your muscles. Because of its unique design, Total Gym can also be used to help boost your cardio endurance.

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How does the 30-day trial offer work for the Total Gym?

The Risk-Free trial offer lets you try the Total Gym in your home for 30 days with a single payment of just $1.00/$24.95/$49.95 (offer dependent). If you decide to keep the Total Gym, you'll be billed the additional payments listed on the page. The trial period begins on the day that you receive your Total Gym.

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Do I need to assemble the Total Gym?

No. The Total Gym arrives fully assembled and sets up in minutes.

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